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During the first 6 months of use, our development team will adjust at no additional cost any functional or aesthetic aspect of the chatbot that does not fully comply with the scope of the contracted requirements. After this period, functional or aesthetic changes may be performed for a fee, upon acceptance of a new Service Proposal. We offer two modalities of technical support to ensure the correct functioning of your chatbot:

This support is included in the monthly usage fee and is provided through a ticket system (Jira) and email. We resolve common technical problems efficiently and organized, adapting to your company's operational needs.

If you need more personalized attention, you can opt for our premium support. This service is contracted as an additional monthly plan, tailored to your needs and includes:

• Real-time assistance: Through live chat and, if necessary, video calls.
• Priority response times: We guarantee responses within a maximum of 30 minutes during agreed hours.
• Custom adjustments: Includes modifications to the vectorized database, aesthetic adjustments, and chatbot programming, within a pre-agreed monthly hour limit.

Our premium support is designed for clients looking for a comprehensive and flexible solution, with a closer service adapted to the constant changes of their business.